FAQ

  • A
    Turn on WhoWho app > See more (button at the top left) > General Setting > Tap the Notification Screen Mode > Setting ""Notification Screen Mode"", WhoWho icon shows the upper on your device.

    If you swipe the upper part of your devide down with your finger, you can see 'WhoWho Notification Screen Mode' has set up as 'basic mode'.

    - Drive mode: Nofitications of absent, finishing a phone call, message close in 5 seconds.
    - Meeting mode: When a call receives, it sends a rejection message.
    - Theater mode: it sets a manner mode, when a call receives, it sends a rejection message.
    - Disabled mode: it sets basic mode, it doesn't show up on the state icon.

    ※ It sends a rejection message though the SMS, you can edit or add more to the rejection message on the 'Setting WhoWho notification mode'.
    On the WhoWho widget, it was added and you can use it easier.

    ※ If you set both of the State icon and Widget, when you change any mode they change at once.
  • A
    If you use a specific mobile phone app served by mobile carrier for your basic call (meaning you do not use the phone call app served by the wireless carrier of your smartphone), it is not in working order to indicate the missed calls well.
  • A
    When it receives a missed call and if showing the number of missed calls on the WhoWho app icon wouldn't be comfortable for you, you can cancle the setting as follows.

    Run the app> See more (button at the top left)> General settings > Change ""Show missed calls on app icon"" to OFF

    For reference, if you are using WhoWho as the default phone in Android Oreo (8) or higher, the missed calls shows only in the WhoWho app icon.
  • A
    If the ""Check on missed calls in WhoWho app"" is set up, you can check it on recent history on the app tapping the missed call in the notification at the top of the phone.

    Checking missed calls is inconvenience for you, please cancel the settings as below.

    Run the app> See more (button at the top left)> General settings > Change the ""Check on missed calls in WhoWho app"" setting from ON to OFF

    For reference, if you are using WhoWho as default call on the Android Oreo (8) or higher, when you tap the missed call notification, it is linked to the recent calls of the WhoWho app.
  • A
    If you want to set the start disply as your favorite, you can set up : Run the app> See more (button at the top left) > General settings > it's available to set up on ""Select the App first screen""

    If you want to use the last used screen you can set ""Disabled"",

    If you always want to use the first screen as a keypad, select "" Keypad"" (or recent history, contacts, search).
  • A
    The way to check the recording call with the WhoWho app is as follows.

    1. How to check recording call from recent history
    - Tap the ""Record Call"" icon from the bottom in the list of the recent records and details

    2. How to check the entire call recording
    ① Run the WhoWho app> See more (button at the top left) > General settings > Convenience > Call recording > Check it on ""Go to the call recording list""
    ② Run the WhoWho app > See more (button at the top left) > My WhoWho (tap the email account at the top) > Checking on ""Voice Records List""

    You can check the saved original files of the list of recording calls in ""My folder > the WhoWho folder"" on the smartphone.
  • A
    <Setting recording a call>
    Run the app > See more (button at the top left) > General Settings > Convenience function > Set ""Recording a call"" and you can record a call by tapping the button of the Recording a call when it receives a call or makes calls or it works automatically.

    When it finishes a call or closes or pauses the button of recording, recording should be finished.

    ※ In case of using the mobile phone which isn't supported the function of the recording call, the button is not displayed.

    1. Set automatic call recording
    ① All of call list
    -Record all connected calls when making or outgoing calls
    ② Selected phone number only
    -When making or outgoing calls, it only automatically records the phone calls registered on the list of numbers for auto-recording
    ※ The selected phone number list only can be able to synchronize for the person who uses WhoWho and have the account. It is recommended you to register your account ~

    2. Automatic recording phone number
    Click + button at the bottom, then it records automatically when the call is connected with the phone numbers registered on the “Automatic Recording Phone Numbers” list which is your contacts list and the recent history of contacting, the direct registration of phone numbers when it receives a call or makes a call.

    3. Checking recording a call
    Settings recording a call > Shortcut to the recording ist
    -Recent record list or details
    -My WhoWho > Recording list
    -It shows up the notification of recording a call on the state icon when it has done to call
    ※ If it's uncomfortable with the notification of recording a call, on the app setting of recording a call > turn off ""notification for saving the records""

    <Precautions for recording a call through WhoWho>
    -When using this with a different record app, it is not recorded.
    -When making / outgoing calls, only calls connected are recorded.
    -If the capacity of the smartphone is inadequate, it isn't recorded (below 500MB).
    -For overseas mobile models, call recording may not be supported according to the characteristics of the devices.
    -Smartphone > MY file > WhoWho folder
    If you modify or delete the file name of the recorded in this WhoWho folder, you can't load it from the WhoWho recorded call list or play any of them properly.
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